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You are here: Home » Service-Support

Pre-sales Service

We provide all information and materials of our products to the valuable customers and partners so as to support their business and development. We also will give a preferential price for the first few machines, the samples for the printing, packaging and consumables are available, but the freight should be borne by the customers and partners.

In-sales Service

The delivery time of the ordinary equipment is generally 30-45 days after receipt of deposit. The delivery time of the special or large scale equipment is generally 60-90 days after receipt of the payment.

After-sales Service

The quality guarantee period of the product is 13 months after leaving the Chinese port. We can provide customers with free installation and training, but the customer is responsible for round-trip tickets, local meals, accommodation and engineer allowance.
If the product is damaged due to customer's incorrect handing, the customer should bear all the costs including the costs of spare parts and freight charges etc. During the warranty period, if it is damaged caused by our manufacturing failure, we will provide all repair or replacement free of charge.

Other Service

We can design special products according to customer requirements on various aspects, including style, structure, performance, color etc. In addition, OEM cooperation is also welcome.
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