SUPPORT

Support

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Pre-sales Service

We provide all information and materials of our products to the valuable customers and partners so as to support their business and development. We also will give a preferential price for the first few machines, the samples for the printing, packaging and consumables are available, but the freight should be borne by the customers and partners.

In-sales Service

The delivery time of the ordinary equipment is generally 30-45 days after receipt of deposit. The delivery time of the special or large scale equipment is generally 60-90 days after receipt of the payment.

After-sales Service

We offer a 12-month quality guarantee for the product starting from the date of acceptance.We are pleased to provide our customers with free on-site installation and training services. During the warranty period, if it is damaged caused by our manufacturing failure, we will provide all repair or replacement free of charge.

Other Service

We can design special products according to customer’s requirements on various aspects, including style, structure, performance, color etc. In addition, OEM cooperation is also welcome.

Download

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Thermal Inkjet Printer.pdf

FAQ

Can you provide OEM service?

Yes, it is available
How about the detail information of your product?

We can provide main technical parameters, performance, structure of the products etc according to customer requirements.
Can you provide pre-sales training?

It is available as long as customers need
Any after-sales service?

If the product is damaged due to customer's incorrect handing, the customer should bear all the costs including costs and freight charges etc, during the warranty period, however, if it is damaged caused by our manufacturing failure, we will provide free repair compensation or replacement.
How about installation and training?

We could provide customers with free installation and training, but the customer is responsible for round-trip tickets, local meals, accommodation and engineer allowance.
How about the quality guarantee period?

The quality guarantee period of the product is 12 months after leaving the Chinese port.
How about payment?

Usually T/T and irrevocable L/C at sight to be used at the business and however, some areas need to confirm the L/C by third party's according to the requirement of Chinese bank.
About the price

We will give you the best price according to whether you are a dealer or a final user.
How About your delivery time?

In general, the delivery time of the ordinary equipment will be 30-60 days after receipt of the deposit. However, for the delivery time of the special or large scale equipment will be 60-90 days after receipt of payment.
Can you provide free samples?

We do not provide samples for the complete machine. In order to support our distributors and customers, we will give a preferential price for the first few machines and the samples for the printing consumables, but the freight should be borne by the distributors and customers.

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PRODUCTS

CONTACT US

ADD: 23rd Floor Jidian Mansion NO.600 Hengfeng Road, Shanghai 200070, P.R. China
E-mail: huangwei@shanghai-upg.com
Contact Person: Mr.Huangwei
TEL: 0086-21-63173900-101
FAX: 0086-21-63538343

CONTACT US

SHANGHAI UP GROUP AUSTRALIA BRANCH
Contact Person: Mr.KARL-LIN, Mr.MAXXMAOZ
ADD: E714 / 421 DOCKLANDS DRIVE, DOCKLANDS, VIC 3008
TEL: +61 431 695 091

HAINANZHONGHE: www.hainanupg.com